1. Who we are
EQ Tracker is operated by Pro Line Designs LLC, an Oklahoma limited liability company, based in Norman, Oklahoma. Questions about this policy go to hello@eqtracker.app.
2. What we collect
| Information | Where it comes from | Why we have it |
|---|---|---|
| Your name, email address, and password (stored hashed, never in plain text) | You, at signup | To create and secure your login and send you account emails |
| Organization name, team name, level, logo, and team colors | You, during setup | To set up and personalize your account |
| Shipping name and address | You, at checkout | To mail your ID decals |
| Payment card details | You, at checkout | Handled entirely by Stripe. We receive only a confirmation, the card brand, and the last four digits. |
| Equipment records: ID numbers, brand, model, size, dates, condition, status, notes | You and your staff | This is the service |
| Player records: name, jersey number, position, grade, head size, helmet size | You and your staff | To show which player has which equipment |
| Staff you invite: name, email, role | You | To send invites and control access |
| Basic technical information: IP address, browser type, time of requests | Automatically, in server logs | Security, troubleshooting, and preventing abuse |
We use Google Analytics to count visits and to see which pages and buttons get used, so we can improve the website and the signup process. It sets a cookie on eqtracker.app and collects technical information such as your browser type, your approximate location, and the pages you visit. It never receives the equipment, player, or staff records you enter. We do not use advertising trackers. The app also stores a small amount of information in your browser (your sign in session and the team you last viewed) so it works between visits.
3. Player and student information
EQ Tracker is built for adult staff. Players do not create accounts and do not use the app. The roster information about players is entered by your coaches and staff, and much of it may relate to minors. In handling that information:
- We act only on your instructions. The school, team, league, or district that holds the account decides what to enter, who on its staff can see it, and when to delete it.
- We use player information only to run the service for your organization. We never sell it, share it with advertisers, or use it to build profiles.
- We do not knowingly collect information directly from anyone under 13. If we learn that a child has created an account, we will delete it. Contact us if you believe this has happened.
- Staff can edit or delete any player record at any time from within the app. If a parent, guardian, or school asks us directly to delete a player's information, we will confirm the request with the account holder and carry it out.
If your organization needs a signed agreement covering student data, email us and we will work with you.
4. How we use information
To provide and maintain the service; to bill you and ship decals; to send you account and service emails (confirmations, invites, password resets, receipts, renewal notices, and important changes); to respond when you contact us; to keep the service secure; and to comply with the law. We do not send marketing email unless you ask for it.
5. Who we share it with
We do not sell personal information. We share it only with the companies that help us run the service, each of which is bound to use it only for that purpose:
| Provider | What they do |
|---|---|
| Supabase | Database, file storage, and login, hosted in the United States |
| Stripe | Payment processing and subscription billing |
| Cloudflare | Hosting the website and app, DNS, and protection from attacks |
| Resend | Sending account emails |
| Google Workspace | Our hello@eqtracker.app mailbox for support |
| Google Analytics | Website and app usage statistics |
We may also disclose information if required by law or a valid legal request, to protect the rights or safety of our users or the public, or as part of a sale or merger of the business (in which case this policy continues to apply to your data).
6. Security
All traffic to and from EQ Tracker is encrypted in transit. Data is encrypted at rest by our hosting provider. Each organization's data is isolated so that logins from one organization cannot read another's. Passwords are hashed. Access to production systems is limited to the people who run the service. No system is perfectly secure, so if we learn of a breach affecting your data we will notify you by email without unreasonable delay.
7. How long we keep it
We keep your account data for as long as your subscription is active. After a subscription ends, we keep the data for one year so you can resubscribe without starting over, then delete it. You can ask us to delete your organization's data sooner at any time, and we will do so within 30 days. Server logs are kept for up to 90 days. Payment records are kept as long as tax and accounting law requires.
8. Your choices and rights
- Access and export. While your subscription is active you can export your inventory to a spreadsheet from the Reports tab at any time.
- Correction. You can edit any record in the app. Email us to correct account information you cannot change yourself.
- Deletion. Email us to delete your organization and its data, or an individual login.
- Email. Service emails are part of the account and cannot be turned off while it is active, but we do not send marketing.
Residents of states with privacy laws that give additional rights (such as California) can exercise them by emailing us. We do not sell or share personal information for advertising as those laws define it.
9. Where data is stored
EQ Tracker is operated from the United States and your data is stored in the United States. If you use the service from outside the US, you are agreeing to have your data transferred to and processed there.
10. Changes to this policy
If we make material changes we will email the address on your account before they take effect and update the date at the top of this page.
11. Contact
Pro Line Designs LLC dba EQ Tracker
Norman, Oklahoma
hello@eqtracker.app