Terms of Service | EQ Tracker

The short version: you get a 14 day free trial, then an annual subscription billed to your card. Cancel any time and keep access through the period you paid for. If it isn't a fit, you can get a full refund within 30 days of your first charge. Your team's data is yours. Don't use the service to do anything illegal or to attack it.

1. Who these terms are between

These terms are an agreement between you and Pro Line Designs LLC, an Oklahoma limited liability company doing business as EQ Tracker ("EQ Tracker", "we", "us"). "You" means the person creating the account and, if you are signing up on behalf of a school, team, league, or district, that organization as well. By creating an account or using eqtracker.app you agree to these terms. If you do not agree, do not use the service.

You must be at least 18 years old to create an account. Accounts are for coaches, equipment managers, athletic directors, and other adult staff.

2. What the service is

EQ Tracker is a web application for tracking athletic equipment: helmets, shoulder pads, and related items, along with the players they are assigned to, reconditioning dates, and inventory counts. A subscription includes a set of printed ID decals mailed to the shipping address you provide, with additional decal packs available for purchase.

EQ Tracker is a record keeping tool. It does not inspect, certify, recondition, or make any judgment about the safety or fitness of any piece of equipment. Reconditioning schedules, retirement dates, and similar reminders are calculated from the dates you enter and the standards you choose. You remain responsible for following the manufacturer's guidance, NOCSAE and your governing body's requirements, and your own program's policies.

3. Accounts and seats

Each subscription covers one team roster (or, on District plans, up to the number of teams in the plan) and up to three logins per team. You are responsible for the people you invite and for keeping your password private. Tell us right away at hello@eqtracker.app if you believe an account has been accessed without permission.

4. Free trial

New subscriptions start with a 14 day free trial. A payment card is required to start the trial. Nothing is charged during the trial. If you cancel before the trial ends you will not be charged. If you do not cancel, the annual fee for your plan is charged to your card when the trial ends and your subscription begins.

5. Fees, billing, and renewal

Plans are billed annually in US dollars at the price shown when you sign up. Prices for new terms may change; we will give you at least 30 days notice by email before a renewal at a different price.
Your subscription renews automatically each year on the same card unless you cancel before the renewal date.
Payments are processed by Stripe. We never see or store your full card number.
If a renewal payment fails, we will retry it and notify you. If it still has not gone through after 7 days, your account is locked until payment is made. Your data is kept while the account is locked.
You are responsible for any sales or use tax that applies to your purchase.

6. Refunds

If EQ Tracker isn't a fit for your program, email hello@eqtracker.app within 30 days of your first charge and we will refund that charge in full and close the subscription. This applies to your first annual charge only. After those 30 days, and for renewals, subscription fees are not refundable, in whole or in part, including if you stop using the service, reduce your roster, or cancel mid year. You keep any decals already shipped. Extra decal packs are not refundable once printed.

7. Cancellation

You can cancel any time from Settings in the app. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then. After that your account is locked. We keep your data for one year after a subscription ends so you can resubscribe and pick up where you left off; after that it may be deleted. You can export your inventory as a spreadsheet at any time while your subscription is active.

8. Decals

Included decals ship to the address you give at checkout after your first payment clears. Extra packs ship after purchase. We are not responsible for delays by the carrier. If a shipment does not arrive within 15 days of the shipping notice, email us and we will reprint and resend it once at no charge. Decal ID numbers are assigned by us and cannot be chosen.

9. Your data

Everything you enter into EQ Tracker (equipment records, player rosters, logos, notes) belongs to you or your organization. You give us permission to store and process it only as needed to run the service for you. We do not sell it and do not use it for advertising. How we handle it is described in our Privacy Policy.

You are responsible for having the right to enter the information you enter, including player information. If you are a school or league, you confirm that entering student or player data into EQ Tracker is permitted under your policies and applicable law, and that you will remove any record you are no longer permitted to keep.

10. Acceptable use

You agree not to: use the service for anything unlawful; try to access another organization's data; probe, scan, or interfere with the service or its security; resell or share your subscription with organizations that are not covered by it; or upload anything that infringes someone else's rights. We may suspend or close accounts that break these rules.

11. Our property

The EQ Tracker software, design, name, and logo are ours. You get a limited, non-exclusive right to use the service while your subscription is active. You may not copy, modify, or build a competing product from it.

12. Availability and changes

We work to keep the service running and to protect your data, but we do not guarantee it will be available at all times or free of errors. We may change, add, or remove features. If we discontinue the service entirely, we will give you at least 60 days notice and a way to export your data.

13. Disclaimer of warranties

The service is provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. In particular, EQ Tracker makes no representation about the condition, safety, or compliance of any equipment recorded in it.

14. Limitation of liability

To the fullest extent allowed by law, Pro Line Designs LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or use, arising out of or related to the service. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose.

15. Governing law

These terms are governed by the laws of the State of Oklahoma, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Cleveland County, Oklahoma, and you consent to their jurisdiction.

16. Changes to these terms

We may update these terms from time to time. If a change is material we will email the address on your account at least 14 days before it takes effect. Continuing to use the service after that date means you accept the updated terms.

17. Contact

Pro Line Designs LLC dba EQ Tracker
Norman, Oklahoma
hello@eqtracker.app